Privacy Policy

Last updated: May 2025. Applies to: clearledgerservices.ca

Clear Ledger Services ("we," "us," or "our"), operated by Marko Zivkovic and based in Niagara Falls, Ontario, Canada, is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, and how it is handled. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy standards.

1. Information We Collect

We collect only the information you voluntarily provide when you fill out a form on this website. This may include:

• Name (first and last)
• Email address
• Phone number
• Business type (e.g., sole proprietor, corporation)
• A brief description of your bookkeeping needs, as entered in our contact or booking forms

We do not collect payment card numbers, social insurance numbers, or any other sensitive financial identifiers through this website.

2. How We Use Your Information

The information you submit is used solely to:

• Respond to your inquiry or call-booking request
• Provide you with a custom bookkeeping quote or consultation
• Follow up regarding the services you expressed interest in

We do not use your information for unsolicited marketing, automated profiling, or any purpose other than directly responding to your contact with us.

3. We Never Sell Your Information

Your personal information is never sold, rented, traded, or otherwise transferred to third parties for commercial purposes. Period.

4. Who We Share Information With

Form submissions on this website are processed through Netlify, our website hosting and forms provider. Netlify receives and stores form data on our behalf. Netlify's own privacy policy governs their handling of this data and can be found at netlify.com/privacy.

No other third parties receive your information. We do not use third-party CRM platforms, marketing automation tools, or data brokers in connection with this website.

5. Cookies and Tracking

This website does not use first-party analytics cookies, advertising cookies, or any tracking pixels. We do not run Google Analytics, Meta Pixel, or similar tracking tools on this site.

Netlify, as our hosting provider, may set technical cookies or logs necessary to deliver the website and process form submissions. These are functional and do not track you across other sites. For details, see Netlify's Privacy Policy.

6. Data Retention

Form submission data is retained only for as long as necessary to fulfill the purpose for which it was collected, typically responding to your inquiry and any ongoing service engagement. If you request deletion of your data, we will honor that request promptly (see Section 8).

7. Security

This website is served over HTTPS. Form submissions are transmitted securely. While no digital system is completely immune to breach, we take reasonable technical precautions to protect your information and limit access to it.

8. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent and request deletion of your information
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

To exercise any of these rights, contact us using the information below.

9. Links to Other Websites

This website may contain links to external sites (such as Netlify or QuickBooks). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of this website after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us: